Refund & Return Policy

Last Updated: April 18, 2026

At Learniverse Nigeria, we want you and your child to love our toys. If you are not satisfied with your purchase, we are here to help.

1. Returns

You have 7 days from the date you received your item to request a return. To be eligible for a return:

• The toy must be unused, undamaged, and in its original packaging.

• You must provide a receipt or proof of purchase.

• Items not eligible for return: Sale items and Gift Cards.

To start a return, please contact us at contact@learniverse.ng or via our official WhatsApp. Items sent back to us without first requesting a return will not be accepted.

2. Order Cancellation

We will cancel your order and refund you in full if your request is made before the order has been shipped. If the package is already with our delivery partner, you must complete the return process after the item arrives at your address.

3. Damaged or Faulty Items

We take great care in sourcing quality Montessori toys. If you discover a flaw or the item arrives damaged, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund at no extra cost to you.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved Refunds: The amount will be sent back to your original payment method (e.g., Bank Transfer) within 3-5 business days.

• Shipping Costs: Original shipping costs are non-refundable.

5. Shipping Your Return

You will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Wrong Address / Non-Delivery

Please ensure your delivery details are 100% accurate. Learniverse Nigeria is not responsible for non-delivery if the address provided was incorrect. We can resend the item, but the customer will be responsible for the new shipping fee.